Customer Video Testimonials: 10 Questions to Elevate Your Content

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Authenticity is the currency of trust. For businesses striving to build credibility and connect with their audience, customer video testimonials have become invaluable assets. Unlike traditional advertising, these testimonials offer genuine insights into the experiences of real customers, resonating deeply with potential buyers. As video testimonials one of our specialties, I’ve learned a lot about what makes for some great questions to ask people who agree to do an on camera testimonial.

However, creating impactful customer video testimonials requires more than just pointing a camera and asking a few generic questions. To truly capture the essence of your customers’ experiences and maximize the effectiveness of your testimonials, you need to ask the right questions. What we can talk about is that after doing hundreds of interviews over the last few years, we’ve learned a lot about what makes for some great questions to ask people who agree to do an on camera testimonial. We’ll explore ten questions that will elevate your customer video testimonials from good to great, backed by insights and statistics to guide your approach.

1. What Was the Problem You Were Facing?

Understanding the initial challenge or pain point your customer encountered is crucial. By highlighting the problem at the beginning of the testimonial, you set the stage for a compelling narrative that demonstrates your product or service as the solution. According to a survey by BrightLocal, 91% of consumers aged 18-34 trust online reviews as much as personal recommendations, emphasizing the importance of addressing real-life issues.

2. How Did You Discover Our Product/Service?

Exploring the journey that led your customer to discover your offering provides context and builds credibility. Whether it was through word-of-mouth, online research, or a specific marketing campaign, understanding the path to discovery can resonate with other potential customers who may be on a similar journey.

3. What Made You Choose Our Brand Over Others?

In a sea of options, what set your brand apart? Asking this question allows your customers to articulate the unique value propositions that influenced their decision. According to a survey by Podium, 93% of consumers say online reviews impact their purchasing decisions, making it essential to highlight the factors that swayed your customer in your favor.

4. What Specific Results Have You Achieved?

Tangible results speak volumes. Whether it’s increased productivity, cost savings, or improved satisfaction, quantifiable outcomes validate the effectiveness of your product or service. Including specific metrics adds credibility and helps potential customers envision the potential benefits for their own endeavors.

5. How Has Our Product/Service Impacted Your Daily Operations?

Delving into the day-to-day impact of your offering provides practical insights for viewers. By showcasing how your product integrates seamlessly into your customer’s workflow or addresses pain points in their routine, you demonstrate its value in a tangible and relatable manner.

6. Can You Share a Memorable Experience or Success Story?

Stories have the power to captivate and inspire. Encouraging your customers to share memorable experiences or success stories not only adds depth to your testimonials but also creates emotional connections with your audience. According to a study by Psychological Science, stories stimulate the brain and can influence attitudes, beliefs, and behaviors.

7. How Would You Describe Your Experience With Our Customer Service?

Exceptional customer service is a key differentiator in today’s competitive landscape. By highlighting positive experiences with your support team, you reinforce trust and reassure potential customers that they’ll be well taken care of post-purchase. According to Salesforce, 73% of consumers say one extraordinary experience with a company raises their expectations of other companies.

8. Would You Recommend Our Product/Service to Others? Why?

The ultimate vote of confidence comes in the form of a recommendation. Asking your customers if they would recommend your product or service to others and why opens the door for authentic advocacy. According to Nielsen, 92% of consumers trust recommendations from friends and family over other forms of advertising, underscoring the importance of word-of-mouth promotion.

9. What Advice Would You Give to Someone Considering Our Product/Service?

Insights from existing customers can be invaluable for potential buyers. Asking for advice or tips for those considering your offering provides practical guidance and addresses common concerns or hesitations. By leveraging the wisdom of your satisfied customers, you can help alleviate doubts and facilitate informed decision-making.

10. Is There Anything Else You’d Like to Add?

Closing with an open-ended question gives your customers the opportunity to share any additional thoughts or sentiments they deem important. This final prompt can lead to unexpected insights or anecdotes that further enrich your testimonial and leave a lasting impression on viewers.


In conclusion, crafting exceptional customer video testimonials requires thoughtful consideration and strategic questioning. By incorporating these ten questions into your testimonial process, you can unlock the full potential of your customers’ experiences and create content that resonates with your audience on a profound level. Remember, authenticity is the cornerstone of trust, and by allowing your customers to share their stories in their own words, you can build credibility, foster connections, and drive meaningful results for your business.

Book a Discovery Session now to skyrocket your sales, boost brand visibility, and establish industry dominance through the power of video!

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TC Productions Video Production Company, Video Production Services, Roswell, GA